Shipping policy
LANGLEY LONDON — SHIPPING & DELIVERY POLICY
Last updated: 12 October 2026
At Langley London, we aim to make ordering and delivery straightforward. If you have questions, email: info@langley-london.co.uk.
1. PROCESSING TIME
Orders are sourced and prepared through our fulfilment network. The factory sourcing stage typically takes approximately 1–3 business days when stock is available. Peak-season demand, stock fluctuations and Chinese public holidays may increase processing time. We will contact you if an exceptional delay affects your order.
2. ESTIMATED DELIVERY TIME
International transport from our logistics distribution network to UK customers typically takes 6–10 working days after preparation and handover. Processing and transit times are separate; these figures are estimates rather than guaranteed delivery dates. Timing can vary depending on stock, regional delivery arrangements, customs procedures or carrier conditions. We will provide relevant updates where possible. Unless a different delivery period is agreed, consumer law generally requires delivery without undue delay and within 30 days.
3. SHIPPING AREA AND CARRIERS
We deliver to eligible United Kingdom addresses available at checkout. Certain remote or offshore areas may be excluded or have different delivery arrangements; availability is confirmed in checkout. Our logistics partners may use YunExpress, Yanwen and local delivery companies. Orders may be dispatched through international fulfilment centres.
4. SHIPPING CHARGES
Standard delivery costs £4.95 for orders with a product subtotal below £75. Standard delivery is free for orders with a product subtotal of £75 or more. The actual amount payable is shown at checkout before you confirm payment.
5. IMPORT CHARGES
Our logistics partner has advised that its UK delivery service is delivered duty paid (DDP), with import handling and charges covered through the fulfilment arrangement. We do not expect customers to be asked to pay an additional import fee upon delivery. If a carrier asks you to pay a fee unexpectedly, please contact us before paying.
6. TRACKING
We provide the available tracking information when it is supplied by our fulfilment and shipping partners. Tracking may not appear immediately when an order begins processing. Outside Chinese holidays, our fulfilment partner generally uploads tracking to our store on Mondays and Saturdays. Updates may take additional time to appear with the local carrier. You can review tracking through your order-status link or customer notifications.
7. LOST, DELAYED OR MISDELIVERED PARCELS
If your order is delayed, tracking is inactive or the courier says “delivered” but you have not received the item, contact info@langley-london.co.uk with your order number. We will investigate with the delivery provider and arrange the remedy required by consumer law. Responsibility for goods normally remains with us until they are in the physical possession of you or a person you designate, subject to lawful exceptions. We do not automatically disclaim responsibility based on a delivery scan or a third-party carrier.
8. ADDRESS CORRECTIONS
Please verify your delivery address before checkout. If you discover a mistake, contact us as soon as possible. We will try to amend the details before shipment, but changes may not be possible once the order is processed.
9. RETURNS
To request a return, email info@langley-london.co.uk. Our customer-care team will provide the appropriate return address and instructions. The return destination may be outside the United Kingdom for personal-preference returns, and return costs are explained in our Returns & Refunds Policy. Do not post return goods to our general business correspondence address.
10. CONTACT
Langley London — operated by Sipco Atlantic, KvK 42190324. Email: info@langley-london.co.uk. Business correspondence: Correspondence only; no customer visits or returns.
CUSTOMER CARE
Email: info@langley-london.co.uk
Opening hours (UK time — Europe/London):
Monday–Friday: 8:00 AM–5:00 PM (closed for lunch 12:00 PM–1:00 PM).
Saturday–Sunday: 8:00 AM–6:00 PM.