Privacy policy
LANGLEY LONDON — PRIVACY POLICY
Last updated: 12 October 2026
Langley London is operated by Sipco Atlantic (Dutch Chamber of Commerce / KvK 42190324), registered in the Netherlands. Our online store is powered by Shopify. This policy explains how we collect, use, share and protect personal information when you visit our website, buy products or contact our team.
1. WHO IS RESPONSIBLE
Sipco Atlantic, trading as Langley London, is the controller where we determine the purposes and means of processing. Some providers, including Shopify, may independently control certain processing activities. Privacy contact: info@langley-london.co.uk. Business correspondence address: Correspondence only; not a customer visiting or return address.
2. INFORMATION WE PROCESS
Depending on your interactions, this may include your name, email, delivery and billing addresses, phone number if provided, account preferences, purchase and return history, sizes and colours ordered, payment method and transaction status, support messages and photographs you choose to provide, device and browser information, IP address, pages visited, checkout interactions, and your marketing and cookie choices. Payment providers normally process complete card details directly; Langley does not ordinarily receive or store full payment card numbers.
3. HOW WE OBTAIN DATA
We receive information directly from you, automatically through Shopify and permitted website technologies, and from providers supporting payments, shipping, fraud prevention, marketing and customer care.
4. PURPOSES AND LEGAL BASES
We process information to take payment, fulfil orders, deliver products, provide tracking, manage returns and respond to service enquiries (performance of a contract or steps taken before entering one). We maintain legally required accounting and compliance records (legal obligation). We investigate fraud and protect the store (legitimate interests where appropriate, subject to balancing your rights). Promotional email uses consent or another lawful permission under applicable electronic marketing rules, with an unsubscribe option. Advertising measurement, analytics and personalised advertising rely on the appropriate lawful basis and any legally required consent for cookies or similar technology.
5. RECIPIENTS
Shopify supports our website, checkout and ecommerce operations. Available checkout payment services process transactions. Klaviyo supports email marketing and customer communications. Google Workspace supports customer service email. Where activated, Meta advertising technologies may process website interactions in accordance with applicable law and consent choices. We may also disclose information to security specialists, advisers or authorities where justified or required.
6. RELATIONSHIP WITH SHOPIFY
Shopify processes information to provide and improve the store and may act as an independent controller for certain features. See https://www.shopify.com/legal/privacy and https://privacy.shopify.com/en for its policies and privacy options.
7. COOKIES AND TRACKING
Strictly necessary cookies support security, baskets and checkout. Optional advertising, measurement and analytics technologies are used only when allowed, including obtaining advance consent where required. You can use the store's cookie preference controls where enabled.
8. MARKETING CHOICES
You may unsubscribe from promotional messages using the link in a marketing email or by contacting info@langley-london.co.uk. We may still send essential order, payment, shipping and customer-service messages.
9. INTERNATIONAL DATA TRANSFERS
Service providers may handle information outside the UK and European Economic Area. Where required, we use applicable adequacy arrangements, approved contract terms or other permitted safeguards.
10. DATA RETENTION AND SECURITY
We retain information only for as long as needed for orders, support, legal and tax duties, dispute resolution and security, according to appropriate retention criteria. We take reasonable technical and organisational security measures. No transmission over the internet is completely risk-free.
11. YOUR RIGHTS
Subject to applicable law, you may request access, correction, deletion, restriction, portability and objection, and withdraw consent where consent applies. We may verify your identity and respond within the time required by law. Contact info@langley-london.co.uk. UK individuals may complain to the Information Commissioner's Office (https://ico.org.uk); EEA individuals can contact the relevant supervisory authority.
12. CHILDREN AND THIRD-PARTY LINKS
Our online shop is intended for adult customers; we do not knowingly seek to collect children's information. Third-party websites linked from our store have their own privacy practices.
13. CHANGES AND CONTACT
We may update this policy and its date to reflect changes in our operations or legal requirements. Controller: Sipco Atlantic, trading as Langley London, KvK 42190324; info@langley-london.co.uk. Business correspondence address: The address will be for correspondence only, not visits or returns.